Archives: FAQs
What is the difference between the Go and the Go Edge smart faucets?
Both the Go and the Go Edge are available in three models. Go / Go Edge 1 offers ambient and boiling water….
What is the Topia Streamline system?
The Streamline is a complete 360-degree, on-site bottling plant designed specifically for the hospitality industry. It empowers hotels and resorts to produce…
What water types does the Touch range dispense?
Both models, the Touch T2 and Touch T4, dispense filtered chilled still, sparkling, and ambient water, at the touch of a button….
How much space is required to install a Streamline system?
Space requirements depend on your bottling volume. The Streamline 100 and Streamline 200 are compact and efficient, requiring a minimum room size…
What makes the Topia Touch range unique in terms of operation?
The Touch range is designed for ergonomics and hygiene – featuring an ultra-hygienic, touch-sensitive control panel to effortlessly dispense water….
How does on-site water bottling work?
Your existing water source is filtered, polished, and bottled directly on your premises. With Topia Water, every step happens in one seamless…
Are the Touch range dispensers countertop or floor-standing units?
The Touch models are incredibly flexible. They are designed as countertop configurations, but all Touch systems have the ability to become floor-standing…
What are the operational benefits of bottling on-site?
By eliminating reliance on imported, pre-packaged water, the Streamline system drastically reduces operational friction. Venues reclaim valuable back-of-house storage space, minimize heavy…
What is the Topia Flow range?
The Topia Flow range of smart water dispensers fill two bottles simultaneously with filtered chilled still, sparkling, or ambient water – ideal…
What is the Topia Tap range?
The Topia Tap range are countertop faucets that conveniently convert your main water supply into polished water – dispensed in chilled still,…
What is the Topia Go range?
The Topia Go range of faucets are smart kitchen taps, available in a variety of finishes. The Go models replace your standard…
What water types are available from the Flow dispensers?
With a simple touch of the digital screen, the Flow range can dispense chilled still, deep sparkling, and ambient water – perfectly…
What water options are available with the Topia Tap range?
The Tap range is highly adaptable to your needs. The Tap 402 supplies chilled still and sparkling water, the Tap 404 supplies…
What types of water does the Topia Go dispense?
Depending on the model, the Topia Go can dispense perfectly polished chilled still or sparkling water, as well as water temperatures from…
What is the primary advantage of the Flow range?
The Flow range is engineered for high-demand environments. It offers high-capacity refreshment with practical dual-filling capabilities – allowing you to fill two…
What environments is the Tap range best suited for?
With cooling capacities of up to 60 liters per hour, the Tap range is perfect for keeping water flowing in corporate offices,…
Where is the cooling and heating hardware installed?
The Topia Tap is engineered as a space-saving solution. Only the sleek, brushed stainless steel tap is installed on your work surface,…
How is the Topia Go system installed?
The Topia Go is an integrated smart faucet, designed to keep your kitchen’s lines clean and pristine. The elegant faucet is installed…
How is the Flow range installed?
The Flow range offers flexible installation to suit your venue’s design. The Flow 203 is designed as a countertop unit, while the…
Can I control the temperature and carbonation of my water?
Yes, the Go 2 and Go 3 models feature Bluetooth connectivity that pairs with the Topia smartphone app. This allows you to…
Are the Touch or Flow dispensers more suitable for offices?
The Flow dispensers are designed for higher volume water delivery, filling two bottles simultaneously, which is more suitable for hospitality environments. Our…
What accessories does Topia Water supply?
Topia Water supplies glass water bottles (Urban Rip and Urban Twist), bottle caps (Rip Cap and Twist Cap), capping machines (manual and…
Are Topia Water’s bottles reusable and dishwasher safe?
Yes, all Topia Water glass water bottles are designed for repeated use, and are dishwasher safe. They are made to withstand commercial-grade…
What cap type is compatible with my bottle?
Topia Water offers two cap types: the Rip Cap for the Urban Rip (applied with a Rip Cap Machine) and the Twist…
What capping machines does Topia Water supply?
Topia Water offers two capping machine options: a Manual Capper for applying Rip Caps by hand, and a Pneumatic Capper, which uses…
How often do filters and service parts need replacing?
Filter replacement frequency depends on your water quality and usage volume. As a general guide, most systems require filter servicing every 6…
How do I order accessories or service parts?
Accessories and service parts are available through us directly or via your nearest Topia Water distributor. Visit the contact page to reach your regional…
Can I customize bottles with my hotel or restaurant branding?
As standard, our Topia Water bottles are date-stamped only. Branded bottles can be specially arranged for larger commercial clients. Options include custom…
How does water filtration work?
Water passes through a series of filters that remove sediment, chlorine, microplastics, and contaminants – while preserving essential minerals. Our team designs…
Is filtered water better than plastic bottled water?
Filtered water offers the same or better quality than bottled water, but without the cost, storage, and environmental impact of plastic bottles….
Which Topia Water systems dispense chilled water?
All of our units (both faucets and dispensers) produce perfectly filtered chilled still water….
Which Topia Water systems dispense sparkling water?
The following Topia units dispense sparkling water: Go 3, Go Edge 3, Tap 402, Tap 405, Touch T2, Touch T4, Flow 203,…
Which Topia Water system is best for my home?
Our Topia Go and Topia Go Edge models are integrated taps that replace your standard kitchen faucet – making them ideal for luxury home kitchens….
Which Topia Water systems dispense boiling water?
The following units dispense boiling water: Go, Go Edge, Tap 404, and Tap 405 – ideal for making tea or coffee directly…
Which Topia Water system is best for my office?
Our Topia Go range offers integrated taps that can replace the standard kitchen faucet at your office. The Topia Tap range offers countertop smart…
Which Topia Water system is best for my hospitality business?
Our Topia Touch systems are countertop units that fill a single bottle with filtered water directly from the existing water supply – ideal for…
Do I need plumbing for a Topia Water filtration system?
Access to a water line (ideally, your existing water supply) is required….
How often do Topia Water filters need to be replaced?
Filter replacement depends on usage and water quality, but is typically required every six months to maintain performance and hygiene. Our technicians…
What maintenance is required?
Routine filter changes and occasional system checks are required to ensure consistent and optimal quality output….
Is ongoing support provided?
Our professional team provides ongoing support and servicing to keep your water filtration system running as intended. …
What office should I contact for my region?
Topia has offices in Cape Town, Dubai, and New York. Use the regional contact details on this page to reach the right…
How quickly will someone get back to me?
Our customer care team deals with international enquiries across different time zones, and will get back to you as soon as possible….
Can I visit a Topia Water showroom or see the products in person?
Please get in touch with your nearest regional team to discuss how to experience our products first-hand. We’ll do our best to…
How do I become a Topia Water distributor or dealer?
We’re always open to conversations with potential distribution partners. If you’re interested in representing Topia Water in your region, please get in…
Where can I find Topia Water product brochures and resources?
Product brochures and technical specification information can be downloaded here. Existing distributors and trade partners can access the full resource library by logging…
What if I require technical support for my existing system
For technical support on an existing installation, get in touch with your regional team via the contact form or by email at hello@topiawater.com….
What does a Topia Water system actually do?
It filters and refines your existing water supply on-site – removing impurities, while preserving essential minerals, so you can enjoy clean, consistent,…
Can I get sparkling and boiling water from the Topia filtration taps and dispensers?
Yes, depending on the system, you can dispense chilled still, sparkling, ambient, and boiling water at the push of a button. Please…
How much does it cost to run a Topia Water system?
Our water filters generate clean, filtered water directly from your municipal / main water supply. It thus turns your tap water into…
What installation is required for a Topia Water filtration system?
Topia Water taps replace your existing kitchen tap, and our dispensers connect to your existing water supply. Installation is handled by specialists…
What type of businesses can benefit from Topia Water’s systems?
Any establishment serving water at scale – restaurants, lodges, hotels, resorts, clubs, lounges, offices, and any high-demand space where water is part…
What is the return on investment when switching to a Topia Water system?
Your existing water source is filtered, polished, and bottled directly on your premises. With Topia Water, every step happens in one seamless…
Do Topia Water filters remove microplastics from the water?
Yes, multi-stage filtration (including Shield pre-filtration) captures microplastics, sediment, and contaminants while preserving essential minerals in your drinking water….
What installation and ongoing maintenance is required?
Installation is handled by Topia Water’s team, and tailored to your space. Ongoing maintenance is minimal, with scheduled filter changes and dedicated…
Which product range is right for my business?
It depends on your volume, space, and service style. Our Streamline on-site bottling system typically suits high-demand environments, while our dispensers (filling…
Is Topia Water available in my region?
Topia Water operates internationally, available in Africa, the Middle East, North America, and the Caribbean. Our team can advise and support rollout…
What is the Topia Touch range?
The Topia Touch water dispensers fill your reusable water bottle with filtered chilled still, sparkling, or ambient water – ideal for offices,…