Question 1

What is the difference between the Go and the Go Edge smart faucets?

Lani Bruwer · Accepted Answer

Both the Go and the Go Edge are available in three models. Go / Go Edge 2 offers chilled still, sparkling, and ambient water. Go / Go Edge 3 offers chilled still, sparkling, ambient, and boiling water. The difference is that the Go Edge models are more compact and ideally complementary to your standard kitchen tap. The Go models replace your kitchen faucet, as it has a bypass function to switch to standard tap water, to save your filter and boiler.

Question 2

What is the Topia Streamline system?

Lani Bruwer · Accepted Answer

The Streamline is a complete 360-degree, on-site bottling plant designed specifically for the hospitality industry. It empowers hotels and resorts to produce their own distinctly polished still and sparkling water in custom reusable glass bottles. The system handles the entire journey – washing, filling, and capping.

Question 3

What water types does the Touch range dispense?

Lani Bruwer · Accepted Answer

Both models, the Touch T2 and Touch T4, dispense filtered chilled still, sparkling, and ambient water, at the touch of a button.

Question 4

How much space is required to install a Streamline system?

Lani Bruwer · Accepted Answer

Space requirements depend on your bottling volume. The Streamline 100 and Streamline 200 are compact and efficient, requiring a minimum room size of 97 sq ft (9 m²), and can be set up in a straight or L-shape configuration.

Question 5

What makes the Topia Touch range unique in terms of operation?

Lani Bruwer · Accepted Answer

The Touch range is designed for ergonomics and hygiene – featuring an ultra-hygienic, touch-sensitive control panel to effortlessly dispense water.

Question 6

How does on-site water bottling work?

Lani Bruwer · Accepted Answer

Your existing water source is filtered, polished, and bottled directly on your premises. With Topia Water, every step happens in one seamless system.

Question 7

Are the Touch range dispensers countertop or floor-standing units?

Lani Bruwer · Accepted Answer

The Touch models are incredibly flexible. They are designed as countertop configurations, but all Touch systems have the ability to become floor-standing units, by adding an optional base cabinet.

Question 8

What are the operational benefits of bottling on-site?

Lani Bruwer · Accepted Answer

By eliminating reliance on imported, pre-packaged water, the Streamline system drastically reduces operational friction. Venues reclaim valuable back-of-house storage space, minimize heavy lifting for staff, lower refrigeration costs, and completely eliminate the carbon footprint and waste associated with single-use plastics and global shipping.

Question 9

What is the Topia Flow range?

Lani Bruwer · Accepted Answer

The Topia Flow range of smart water dispensers fill two bottles simultaneously with filtered chilled still, sparkling, or ambient water – ideal for serving guests and customers in hospitality environments.

Question 10

What is the Topia Tap range?

Lani Bruwer · Accepted Answer

The Topia Tap range are countertop faucets that conveniently convert your main water supply into polished water – dispensed in chilled still, sparkling, or boiling (depending on the model).

Question 11

What is the Topia Go range?

Lani Bruwer · Accepted Answer

The Topia Go range of faucets are smart kitchen taps, available in a variety of finishes. The Go models replace your standard kitchen tap, and the Go Edge can be complementary to your current faucet. They dispense chilled still or sparkling water, as well as temperatures from ambient to boiling – making them an all-in-one water dispensing solution for luxury homes and premium offices.

Question 12

What water types are available from the Flow dispensers?

Lani Bruwer · Accepted Answer

With a simple touch of the digital screen, the Flow range can dispense chilled still, deep sparkling, and ambient water – perfectly filtered.

Question 13

What water options are available with the Topia Tap range?

Lani Bruwer · Accepted Answer

The Tap range is highly adaptable to your needs. The Tap 402 supplies chilled still and sparkling water, the Tap 404 supplies chilled still and boiling water, and the Tap 405 delivers a full suite of chilled still, sparkling, and boiling water.

Question 14

What types of water does the Topia Go dispense?

Lani Bruwer · Accepted Answer

Depending on the model, the Topia Go can dispense perfectly polished chilled still or sparkling water, as well as water temperatures from ambient to boiling. The Go 2 offers temperatures from chilled to ambient, plus sparkling water. And our most comprehensive model, the Go 3, provides all four options – temperatures from chilled to boiling, plus sparkling water.

Question 15

What is the primary advantage of the Flow range?

Lani Bruwer · Accepted Answer

The Flow range is engineered for high-demand environments. It offers high-capacity refreshment with practical dual-filling capabilities – allowing you to fill two bottles simultaneously with your preferred, preset portion sizes.

Question 16

What environments is the Tap range best suited for?

Lani Bruwer · Accepted Answer

With cooling capacities of up to 60 liters per hour, the Tap range is perfect for keeping water flowing in corporate offices, tea kitchens, conference and banqueting rooms, airport lounges, and residential spaces.

Question 17

Where is the cooling and heating hardware installed?

Lani Bruwer · Accepted Answer

The Topia Tap is engineered as a space-saving solution. Only the sleek, brushed stainless steel tap is installed on your work surface, while the high-capacity cooler and boiler are installed securely and completely out of sight, under the kitchen counter.

Question 18

How is the Topia Go system installed?

Lani Bruwer · Accepted Answer

The Topia Go is an integrated smart faucet, designed to keep your kitchen’s lines clean and pristine. The elegant faucet is installed on your countertop or sink, while the essential hardware (including the advanced filtration unit and CO₂ carbonation cylinder) is placed completely out of sight, beneath the counter.

Question 19

How is the Flow range installed?

Lani Bruwer · Accepted Answer

The Flow range offers flexible installation to suit your venue's design. The Flow 203 is designed as a countertop unit, while the Flow 205 is an integrated system. Both feature an immense cooling capacity of 90 liters per hour.

Question 20

Can I control the temperature and carbonation of my water?

Lani Bruwer · Accepted Answer

Yes, the Go 2 and Go 3 models feature Bluetooth connectivity that pairs with the Topia smartphone app. This allows you to completely customize your hydration experience by adjusting the exact temperature of your chilled or boiling water, dialing in the perfect intensity for your sparkling water, and utilizing three preset portion controls.

Question 21

Are the Touch or Flow dispensers more suitable for offices?

Lani Bruwer · Accepted Answer

The Flow dispensers are designed for higher volume water delivery, filling two bottles simultaneously, which is more suitable for hospitality environments. Our Touch range dispensers fill a single bottle, which is ideal for use at high-traffic offices or premium businesses.

Question 22

What accessories does Topia Water supply?

Lani Bruwer · Accepted Answer

Topia Water supplies glass water bottles (Urban Rip and Urban Twist), bottle caps (Rip Cap and Twist Cap), capping machines (manual and pneumatic), carry crates, a bottle washer rack, a commercial bottle washer, and a complete range of filter solutions. Everything is designed to work seamlessly with your Topia Water system.

Question 23

Are Topia Water's bottles reusable and dishwasher safe?

Lani Bruwer · Accepted Answer

Yes, all Topia Water glass water bottles are designed for repeated use, and are dishwasher safe. They are made to withstand commercial-grade washing cycles, making them ideal for hotel, restaurant, and office environments.

Question 24

What cap type is compatible with my bottle?

Lani Bruwer · Accepted Answer

Topia Water offers two cap types: the Rip Cap for the Urban Rip (applied with a Rip Cap Machine) and the Twist Cap for the Urban Twist – available in white (for still) or black (for sparkling). Please contact us to confirm compatibility with your setup.

Question 25

What capping machines does Topia Water supply?

Lani Bruwer · Accepted Answer

Topia Water offers two capping machine options: a Manual Capper for applying Rip Caps by hand, and a Pneumatic Capper, which uses compressed air for faster, higher-volume capping. Both are compatible with the Urban Rip bottle. Please contact us to discuss which option best suits your operation.

Question 26

How often do filters and service parts need replacing?

Lani Bruwer · Accepted Answer

Filter replacement frequency depends on your water quality and usage volume. As a general guide, most systems require filter servicing every 6 - 12 months. Topia Water’s service team can set up a maintenance schedule tailored to your installation and to conveniently suit your operations.

Question 27

How do I order accessories or service parts?

Lani Bruwer · Accepted Answer

Accessories and service parts are available through us directly or via your nearest Topia Water distributor. Visit the contact page to reach your regional sales team, or log in to the Distributor Portal if you have trade access.

Question 28

Can I customize bottles with my hotel or restaurant branding?

Lani Bruwer · Accepted Answer

As standard, our Topia Water bottles are date-stamped only. Branded bottles can be specially arranged for larger commercial clients. Options include custom etching, neck ties, tamperproof seals, and branded caps. Please contact us or speak to your distributor for more details, minimum order quantities, and lead times.

Question 29

How does water filtration work?

Lani Bruwer · Accepted Answer

Water passes through a series of filters that remove sediment, chlorine, microplastics, and contaminants – while preserving essential minerals. Our team designs your filtration system based on the quality of your water supply and your unique usage requirements.

Question 30

Is filtered water better than plastic bottled water?

Lani Bruwer · Accepted Answer

Filtered water offers the same or better quality than bottled water, but without the cost, storage, and environmental impact of plastic bottles.

Question 31

Which Topia Water systems dispense chilled water?

Lani Bruwer · Accepted Answer

All of our units (both faucets and dispensers) produce perfectly filtered chilled still water.

Question 32

Which Topia Water systems dispense sparkling water?

Lani Bruwer · Accepted Answer

The following Topia units dispense sparkling water: Go 3, Go Edge 3, Tap 402, Tap 405, Touch T2, Touch T4, Flow 203, Flow 205, as well as our onsite bottling units, Streamline 100 and Streamline 200.

Question 33

Which Topia Water system is best for my home?

Lani Bruwer · Accepted Answer

Our Topia Go and Topia Go Edge models are integrated taps that replace your standard kitchen faucet – making them ideal for luxury home kitchens.

The Go Edge is often added as a complementary tap next to your standard kitchen faucet, if you're also using the sink for washing dishes. The Go models feature a by-pass to switch to standard tap water, to save your filter when washing hands or dishes.

Question 34

Which Topia Water systems dispense boiling water?

Lani Bruwer · Accepted Answer

The following units dispense boiling water: Go, Go Edge, Tap 404, and Tap 405 – ideal for making tea or coffee directly from the faucet.

Question 35

Which Topia Water system is best for my office?

Lani Bruwer · Accepted Answer

Our Topia Go range offers integrated taps that can replace the standard kitchen faucet at your office. The Topia Tap range offers countertop smart faucets, which are suitable for high-traffic offices or premium businesses.

Our Topia Touch systems are countertop units that fill a single bottle with filtered water directly from the existing water supply – ideal for larger businesses with a high water consumption.

Question 36

Which Topia Water system is best for my hospitality business?

Lani Bruwer · Accepted Answer

Our Topia Touch systems are countertop units that fill a single bottle with filtered water directly from the existing water supply – ideal for restaurants and smaller accommodation establishments, with a moderate bottled water requirement.

The Topia Flow systems fill two bottles simultaneously – ideal for high-demand hospitality environments, like large restaurants, and boutique hotels and lodges.

For large hotels and resorts, our Topia Streamline setups are on-site bottling plants – enabling you to filter, bottle, and cap your own water for guests.

Question 37

Do I need plumbing for a Topia Water filtration system?

Lani Bruwer · Accepted Answer

Access to a water line (ideally, your existing water supply) is required.

Question 38

How often do Topia Water filters need to be replaced?

Lani Bruwer · Accepted Answer

Filter replacement depends on usage and water quality, but is typically required every six months to maintain performance and hygiene. Our technicians will guide you on this.

Question 39

What maintenance is required?

Lani Bruwer · Accepted Answer

Routine filter changes and occasional system checks are required to ensure consistent and optimal quality output.

Question 40

Is ongoing support provided?

Lani Bruwer · Accepted Answer

Our professional team provides ongoing support and servicing to keep your water filtration system running as intended.

Question 41

What office should I contact for my region?

Lani Bruwer · Accepted Answer

Topia has offices in Cape Town, Dubai, and New York. Use the regional contact details on this page to reach the right team, or submit a general enquiry, and we’ll make sure that it gets to the right person.

Question 42

How quickly will someone get back to me?

Lani Bruwer · Accepted Answer

Our customer care team deals with international enquiries across different time zones, and will get back to you as soon as possible. For urgent support, we recommend calling your nearest regional office directly for prompt response.

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