FAQ
Common
Questions
Our expert consultants are ready to assist you in building a system bespoke to your specific needs. In the meantime, here are answers to some common questions.
Common
Water Filtration
A water filtration system treats your tap water to remove impurities, and to improve taste, clarity, and safety at the point of use – enabling you to enjoy polished water directly from your existing supply.
Filtration
Water passes through a series of filters that remove sediment, chlorine, microplastics, and contaminants – while preserving essential minerals. Our team designs your filtration system based on the quality of your water supply and your unique usage requirements.
Filtered water offers the same or better quality than bottled water, but without the cost, storage, and environmental impact of plastic bottles.
It filters and refines your existing water supply on-site – removing impurities, while preserving essential minerals, so you can enjoy clean, consistent, great-tasting water without relying on bottled supply. Furthermore, our dispenser offer a variety of water types, including chilled still and sparkling, and temperatures ranging from ambient to boiling.
Yes, multi-stage filtration (including Shield pre-filtration) captures microplastics, sediment, and contaminants while preserving essential minerals in your drinking water.
Water Types
Topia Water filtration systems deliver more than just treated water. Users have a choice between chilled still or sparkling, from ambient to boiling water.
Water Types
All of our units (both faucets and dispensers) produce perfectly filtered chilled still water.
The following Topia units dispense sparkling water: Go 3, Go Edge 3, Tap 402, Tap 405, Touch T2, Touch T4, Flow 203, Flow 205, as well as our onsite bottling units, Streamline 100 and Streamline 200.
Suitability & Cost
Topia Water systems suit a variety of uses, including luxury homes and premium offices and businesses, as well as clubs, lounges, restaurants, lodges, hotels, and resorts. Wherever filtered water is consumed, we can offer a better solution.
Financial Benefits
Our Topia Go and Topia Go Edge models are integrated taps that replace your standard kitchen faucet – making them ideal for luxury home kitchens.
The Go Edge is often added as a complementary tap next to your standard kitchen faucet, if you're also using the sink for washing dishes. The Go models feature a by-pass to switch to standard tap water, to save your filter when washing hands of dishes.
Our Topia Go range offers integrated taps that can replace the standard kitchen faucet at your office. The Topia Tap range offers countertop smart faucets, which are suitable for high-traffic offices or premium businesses.
Our Topia Touch systems are countertop units that fill a single bottle with filtered water directly from the existing water supply – ideal for larger businesses with a high water consumption.
Our Topia Touch systems are countertop units that fill a single bottle with filtered water directly from the existing water supply – ideal for restaurants and smaller accommodation establishments, with a moderate bottled water requirement.
The Topia Flow systems fill two bottles simultaneously – ideal for high-demand hospitality environments, like large restaurants, and boutique hotels and lodges.
For large hotels and resorts, our Topia Streamline setups are on-site bottling plants – enabling you to filter, bottle, and cap your own water for guests.
Our water filters generate clean, filtered water directly from your municipal / main water supply. It thus turns your tap water into filtered water, so apart from the system cost, the future water dispensed will cost whatever your municipal water cost is – a tremendous saving compared to buying still or sparkling water, or boiling a kettle.
Our sales team will assist you with the cost comparison in more detail, depending on your system requirements and water usage.
Your existing water source is filtered, polished, and bottled directly on your premises. With Topia Water, every step happens in one seamless system. This amounts to a tangible long-term cost saving.
Please contact our team to assist you with calculating the return on investment for your unique requirement.
Installation & Setup
Our systems are tailered to your available space and installed by our own trained team. Connection is done directly with your existing water supply to deliver unlimited quantities of water.
Installation
Access to a water line (ideally, your existing water supply) is required.
Topia Water taps replace your existing kitchen tap, and our dispensers connect to your existing water supply. Installation is handled by specialists and tailored to your space, with minimal disruption.
Installation is handled by Topia Water’s team, and tailored to your space. Ongoing maintenance is minimal, with scheduled filter changes and dedicated post-installation support to keep performance consistent.
Maintenance & Support
Ongoing maintenance of your Topia Water system is minimal and involves only scheduled filter changes. Our dedicated post-installation support keeps performance of your system optimal and consistent.
Maintenance
Filter replacement frequency depends on your water quality and usage volume. As a general guide, most systems require filter servicing every 6 - 12 months. Topia Water’s service team can set up a maintenance schedule tailored to your installation and to conveniently suit your operations.
Accessories and service parts are available through us directly or via your nearest Topia Water distributor. Visit the contact page to reach your regional sales team, or log in to the Distributor Portal if you have trade access.
Filter replacement depends on usage and water quality, but is typically required every six months to maintain performance and hygiene. Our technicians will guide you on this.
Routine filter changes and occasional system checks are required to ensure consistent and optimal quality output.
Our professional team provides ongoing support and servicing to keep your water filtration system running as intended.
Installation is handled by Topia Water’s team, and tailored to your space. Ongoing maintenance is minimal, with scheduled filter changes and dedicated post-installation support to keep performance consistent.
Contact Us
Still need answers?
To avoid burdening you with all the technical information on the website, our team would love to answer your product questions personally. Please reach out to us for assistance.