App Policies

Last updated: 25 November 2025

LivWater (Pty) Ltd (“Topia,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how our mobile application Topia Water (“App”) operates, including the types of permissions it uses and your rights under applicable laws and jurisdictions. It also outlines the types of information we collect, how we use that information, and the choices you have regarding your personal data.

1. PERSONAL DATA

1.1 Topia does not collect, store, or transmit any personally identifiable information or persistent identifiers (such as names, email addresses, phone numbers, IP addresses, device identifiers, or geolocation data capable of identifying a user) through the App.

1.2 All data processing occurs locally on your device and is used solely for the operation and functionality of the App.

1.3 No personal data is stored on Topia’s servers, the app developer’s servers, or transmitted to any third party.

1.4 For users located in Canada, Topia complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25. Since no personal data is collected or stored, there is no cross-border data transfer, and all data remains on the user’s device.

2. BLUETOOTH AND LOCATION PERMISSIONS

2.1 The App uses Bluetooth technology to connect with Topia smart water dispensers. To function properly, the App requires the following permissions:

2.1.1 ACCESS_NETWORK_STATE

2.1.2 INTERNET

2.1.3 ACCESS_COARSE_LOCATION

2.1.4 ACCESS_FINE_LOCATION

2.1.5 BLUETOOTH

2.1.6 BLUETOOTH_ADMIN

2.1.7 BLUETOOTH_CONNECT

2.1.8 BLUETOOTH_SCAN

2.2 These permissions are required solely to:

2.2.1 Discover nearby Topia devices;

2.2.2 Enable wireless control and connection;

2.2.3 Ensure connectivity for firmware or diagnostic updates (if enabled).

2.3 We comply with Apple App Store and Google Play policies, which require disclosure of sensitive permissions. We also adhere to the Bluetooth SIG Privacy Policy – https://www.bluetooth.com/privacy/ – ensuring that BLE services are used in a privacy-conscious, user-respecting manner.

2.4 No Bluetooth or location data is stored or transmitted externally.

2.5 You may revoke these permissions at any time via your device’s settings.

3. NO SALE OR SHARING OF DATA

3.1 Topia does not sell, rent, share, or disclose any data with third parties. Since no data is collected, no disclosures to advertisers, analytics tools, or external systems take place.

3.2 The App may include software development kits (SDKs) provided by Apple and Google that enable Bluetooth, location, and connectivity features. These SDKs operate solely at the device level and do not transmit personal, usage, or diagnostic data to external servers.

4. CHILDREN’S PRIVACY

4.1 This App is not directed to children under the age of 13, and we do not knowingly collect data from anyone under this age.

4.2 We comply with the Children’s Online Privacy Protection Act (COPPA) by ensuring that:

4.2.1 No personal information is collected from children;

4.2.2 No registration or account creation is required;

4.2.3 The App does not contain child-targeted features.

5. YOUR PRIVACY RIGHTS

5.1 Since no personal data is collected, there is no need for users to opt out, delete data, or request access. However, we support user rights consistent with U.S. and Canadian privacy laws, including:

5.1.1 The right to transparency under the U.S. Federal Trade Commission Act;

5.1.2 The right to non-collection, non-sale, and no sharing under laws such as the CCPA/CPRA, VCDPA, and CPA;

5.1.3 The right to control Bluetooth and location permissions via your device settings;

5.1.4 The right to be free from data profiling, behavioural targeting, or advertising tracking, which do not occur in this App.

5.2 California residents: Topia does not collect or process “personal information” as defined under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA). Therefore, rights to access, correct, delete, or opt out of the sale of personal information do not apply.

5.3 Quebec and Canadian users: No personal data is collected, used, or disclosed under PIPEDA or Law 25. All data processing occurs solely on the user’s device.

5.4 European users: No personal data is collected or processed under the definitions of the General Data Protection Regulation (GDPR).

5.5 If you have any questions about your rights or our practices, you are welcome to contact us (see Section 7 below).

6. DATA SECURITY

6.1 Although no personal data is collected or stored, Topia and the Apps developers use secure coding practices and performs internal reviews to ensure the App is built in accordance with best practices for mobile data security and platform compliance.

6.2 The App does not expose user devices to unauthorized access or telemetry tracking.

7. UPDATES TO THIS POLICY

7.1 We may update this Privacy Policy to reflect changes in the App’s features or legal requirements. When this occurs, we will:

7.1.1 Update the "Last updated" date at the top of this policy;

7.1.2 Notify you via the App Store listing or in-app notice (if applicable).

7.2 Any material changes will comply with all applicable U.S. and Canadian privacy standards and platform policies.

8. CONTACT US

8.1 If you have questions about this Privacy Policy or our data practices, you may contact us at:

LivWater (Pty) Ltd

Email: hello@topiawater.com

Phone: +27 21 551 5740

 Website: www.topiawater.com